GN Netcom ELT 560 - Manual (Page 62)

[ 6 1 ] T r o u b l e s h o o t i n g w w w . u n i d e n . c o m
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps
do not solve your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm,
Sat/Sun 9 am to 5 pm, CST. Phone support is closed on holidays.)
Symptom Suggestion
The charge LED won't
illuminate when the handset is
placed in the cradle.
• Make sure the AC adapter is plugged into the base or the charger (if you have more than one handset)
and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can't make or receive calls.
• Make sure that you are not too far from the base.
• Make sure the line is not in use. If an outside call is already using a line, you cannot use that line to
make another outside call.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter and the backup battery.
• Change the Digital Security Code (see page 14).
The handset doesn't ring or
receive a page.
• Make sure that you are not too far from the base.
• Charge the battery pack in the handset for 10 hours by placing the handset on the base or charging
cradle.
• Change the Digital Security Code (see page 14).
Severe noise interference.
• Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.
• Move to another location or turn off the source of interference.
UP742.book Page 61 Thursday, February 3, 2005 9:39 PM