6 solving problems – Multi-Tech Systems RAS96 User Manual

Page 5

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CommPlete Communications Server

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Country Selection ............................................................................................................................44
E1 Facility Termination .................................................................................................................45
PCB Description...............................................................................................................................46
RJ-11 Alarm Jack..............................................................................................................................46
E1 Line Monitoring Jack................................................................................................................46
Test Modes.........................................................................................................................................46
47Configuration of the E1 Daughter Card...............................................................................47
Ordering an E1 Line.......................................................................................................................47
To Configure the E1 Daughter Card ..........................................................................................48
E1 Comands......................................................................................................................................49
E1 Command Messages.................................................................................................................53
E1 Status LEDs .................................................................................................................................53
Functional Description ..................................................................................................................54

6 Solving Problems

Introduction...........................................................................................................................................56
Troubleshooting...................................................................................................................................56

The RASCard has no video ..........................................................................................................56
The RASCard does not boot correctly, or hangs after the video appears........................56
The COM1 port does not respond correctly.............................................................................57
The keyboard does not respond to key strokes .......................................................................57
Invalid time, date or setup ............................................................................................................57

Memory Upgrade.................................................................................................................................58
Diagnostic Tests ...................................................................................................................................59
Calling Technical Support................................................................................................................59

Appendix A Connector Pinouts .......................................62

Appendix B POST Messages ...........................................67

Appendix C POST Codes..................................................70

Appendix D Approved Memory .......................................73

Appendix E Regulatory Information ...............................73

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