Multi-Tech Systems RAS96 - Manual (Page 65)

6 Solving Problems
CommPlete Communications Server 57
• The hard disk or floppy drive cables are not connected properly, or their parameters
are not set properly in Setup.
• Verify that enough memory is installed to load the intended applications.
• Verify that the memory SIMMs are seated properly on the RASCard. If two or four
SIMMs are installed, they must be the same brand, size and speed. Fill Bank 1 first.
• If the problem persists, contact Multi-Tech’s Technical Support Department.
The COM1 port does not respond correctly
• Check the Setup configuration to verify that the ports are enabled.
• Check that cables are connected properly and peripherals are turned on and
configured properly.
• If the problem persists, contact Multi-Tech’s Technical Support Department.
The keyboard does not respond to key strokes
• Connect the keyboard cable to bottom round connector on the RASCard.
• If a cable converter is used to connect a large 5-pin DIN connector to the small 6-PIN
PS/2 DIN connector on the RASCard, the converter could be bad or of the wrong
type.
• Verify that the keyboard works on a different system.
• If the problem persists, contact Multi-Tech’s Technical Support Department.
Invalid time, date or setup
• The battery is failing.
• The last system boot was incomplete. Verify in Setup that the configuration is
correct, and reboot the system.
• If the problem persists, contact Multi-Tech’s Technical Support Department.