Motorola 3460 - Manual (Page 176)

RET - 2
Factory Repair
To return equipment for factory repair, call the Motorola ING Technical
Support Center at (800) 544-0062, for return authorization and instruc-
tions. When you call, you will be given a Return Material Authorization
(RMA) control number. Mark this number clearly on the shipping
container for ease of identification and faster service. The RMA control
number provides a convenient tracking reference for both parties. Please
have the following information available for each piece of equipment
you return:
• Product name and description
• Serial number
• Failure symptoms
Packaging Guidelines for Equipment Return
Data communications equipment or parts that are to be returned to
Motorola for any reason must be properly packaged to prevent damage
in shipment and handling.
If the original packing material and shipping container are available,
reuse these items to return equipment. If these items are not available, it
is your responsibility to package the contents in a manner that protects
the equipment from damage during normal shipping and handling.
Responsibility for damage to equipment during transit must be resolved
between you and the carrier. Motorola can provide you with specific
packaging instructions upon request.