Multi-Tech Systems CF220 - Manual (Page 8)

Chapter 2: Sample System
Multi-Tech Systems, Inc. CF220 CallFinder User Guide 8
Chapter 2 – Sample System
Introduction
The Spigglebrim Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing
Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the
budget anytime soon.
This chapter shows how this fictitious company might use MultiTech’s CF220 CallFinder to solve its
problem.
For years, the receptionist/operator has been routing calls to various specialists within the company, but,
as the company has grown, this has become increasingly difficult. Spigglebrim’s Field Support
Department wants to give customers a permanent set of incoming phone numbers so they can reach
employees who have expertise with different kinds of vacuum cleaner systems. Spigglebrim’s Purchasing
Department wants to give vendors a permanent set of incoming phone numbers so they can reach
purchasing agents responsible for different kinds of parts. Spigglebrim wants flexibility in routing calls
because employees must cover different shifts and sometimes substitute for each other (during vacations,
etc.). Yet they want to avoid moving employees from office to office. They want to cross-train employees
in different specialties. Spigglebrim also wants to use an automated timed billing system to charge for
Field Support calls.
Spigglebrim
Field Support Specialties
Spigglebrim
Purchasing Specialties
Upright Bags
Canister Belts
Wet/Dry Motors
Battery Frames
Commercial Attachments
In the following pages we show the setup for a CallFinder system that meets the company’s needs. On
each double-page spread, we show, on the left, the setup at a practical level and, on the right, the setup
as done through the CallFinder’s built-in software (accessible via web browser).