Before requesting service, Symptom remedy – Marantz DV4100 User Manual

Page 31

background image





No power

Make sure the AC cord is properly connected.
Check if there is power at the AC outlet by plugging in another

No picture

Check if the TV is switched on.
Check the video connection.

Distorted picture

Check the disc for fingerprints and clean with a soft cloth, wiping from
center to edge.
Sometimes a small amount of picture distortion may appear .This is
not a malfunction.

Completely distorted picture

If the picture is distorted completely or if the picture rolls vertically,

or no color with player menu.

make sure the NTSC/PAL setting at the DVD player matches the video
signal of your television.
If your TV video signal is NTSC, select the NTSC setting at the DVD player.
If your video signal is PAL, select the PAL setting - see NTSC/PAL

Distorted or Black/White picture with DVD

The disc format does not match your TV’s video signal (PAL/NTSC).

or Video CD.

No sound

Check audio connections.
If you are using a amplifier, try another sound source.

Distorted sound from amplifier.

Check to make sure that no audio connections are made to the amplifier
phono input.

No audio at digital output.

Check the digital connections.
Check the settings menu to make sure the digital output is set to ALL
or PCM.
Check if the audio format of the selected audio language matches
your receiver capabilities.

Disc can’t be played.

Ensure the disc label is facing up.
Clean the disc.
Check if the disc is defective by trying another disc.
Check to see if the disc is defective, badly scratched or warped (not flat)

No return to start-up screen when

Reset by switching the player off, then on again.

disc is removed.

Check to see if the program requires another disc to be loaded.

The player does not respond to

Aim the remote control directly at the sensor on the front of the player.

the remote control.

Remove any obstacles between the player and the remote control.
Inspect or replace the batteries in the remote control.

Buttons do not work.

In order to completely reset the player, unplug the AC cord from the AC
outlet for a few seconds.

Player does not respond to all operating

Operations are not permitted by the disc. Refer to the instructions of

commands during playback.

the disc.

DVD-Video player cannot read CDs/DVDs

Use a commonly available cleaning CD/DVD to clean the lens before taking


the DVD-Video player to be repaired.

Before requesting service

If it appears that the DVD-Video player is faulty, first consult this
checklist. It may be that something has been overlooked. Under no
circumstances attempt to repair the system yourself; this will invalidate
the warranty.

Look for the specific symptom(s). Then perform only the actions listed
to remedy the specific symptom(s).