Contacting customer support, Assistance center – Juniper Networks SRX 210 User Manual
Page 166
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Contacting Customer Support on page 150
Contacting Customer Support to Obtain Return Materials Authorization
This topic includes the following sections:
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Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 150
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Contacting Customer Support on page 150
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
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Your existing case number, if you have one
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Details of the failure or problem
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Type of activity being performed on the services gateway when the problem occurred
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Configuration data displayed by one or more show commands
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Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX210 Services Gateway on page 147
•
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Locating an SRX210 Services Gateway Component Serial Number and Agency Labels
on page 148
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Packing the SRX210 Services Gateway and Components for Shipment on page 151
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Contacting Customer Support on page 150
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
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On the Web: Using the Case Manager link at
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By telephone:
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From the US and Canada: 1-888-314-JTAC
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From all other locations: 1-408-745-9500
Copyright © 2013, Juniper Networks, Inc.
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SRX210 Services Gateway Hardware Guide