SUPER MICRO Computer SUPER X8STE - Manual (Page 65)

3-3
Chapter 3: Troubleshooting
com/support/bios/ ).
Note: Not all BIOS can be flashed. Some cannot be flashed; it depends
on the modifications to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system first boots up)
•System configuration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X8ST3-F/X8STE supports up to 24 GB of unbuffered ECC
or non-ECC DDR3 (1.5V) 1333/1066/800 MHz, two-way interleaved or non-
interleaved SDRAM. See Section 2-4 for details on installing memory.
Question: I installed 1333/1066 MHz memory, why doesn't my motherboard
(X8SAX, C7X58, X8ST3-F/E or X8STi family) run the memory at 1333/1066
MHz?
Since the memory controller is integrated into the CPU, the memory speed
depends on the installed CPUs QPI (QuickPath Interconnect) rating. Please
check your CPU specifications. For example, to support 1333 MHz memory, the
CPU's QPI should be 6.4GT/S. A lower QPI number means that it will support
slower memory. More information may be found at www.intel.com.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS files are located
on our web site at
http://www.supermicro.com/support/bios/ . Please check our