Tested in beta version, 2 tested in beta version – Kerio Tech KERIO WINROUTE FIREWALL 6 User Manual
Page 352
Chapter 26
Technical support
352
as kerio_support_info.txt.
Note: The kerio_support_info.txt is generated by the Administration Console. This implies
that in case you connect to the administration remotely, this file will be stored on the computer
from which you connect to the WinRoute administration (not on the computer/server where
the WinRoute Firewall Engine is running).
Error Log Files
In the directory where WinRoute is installed
(the typical path is C:\Program Files\Kerio\WinRoute Firewall)
the logs subdirectory is created. There you can find files error.log and warning.log. At-
tach these two files to your email to our technical support.
License type and license number
Please specify whether you have purchased any WinRoute license or if you use the trial version.
Requirements of owners of valid licenses are always preferred.
26.2 Tested in Beta version
As to increase quality of our products, Kerio Technologies releases essential versions of our
products as so called beta versions. Beta versions are product versions which include all
projected new features, however, these functions and the product itself are still under devel-
opment. Volunteers can test these versions and provide us with feedback to help us improve
the product and fix bugs.
The feedback from beta testers is essential for the product’s development.
Therefore,
WinRoute beta versions include extensions and modules helping testers communicate
smoothly with Kerio Technologies.
For details on beta versions and their testing, refer to