Lindy P16-IP - Manual (Page 72)

Troubleshooting
71
IP Access Troubleshooting
1. The remote mouse doesn’t work or is not synchronized
Make sure the mouse settings in P16-IP match the mouse model. Use the Intelligent Sync
option from the Mouse Handling sub menu of the Remote Console Options menu.
2. The remote mouse does not work correctly
Try using the Reset Keyboard/Mouse option in the Maintenance section as described on
page 69
.
3. The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings (see Page 33) until they are out of a
range where the picture looks grainy. Use the auto adjustment feature to correct a flickering
video.
4. Login on P16-IP switch fails.
Was the correct combination of user and password given? The default user name is super
and the password is pass. Furthermore, your browser must be configured to accept cookies.
5. The Remote Console window can’t connect to the P16-IP.
Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connections. Install the latest version of Java
Virtual Machine,
6. No connection can be established to the P16-IP.
Check whether the network connection is working in general (ping the IP address of P16-IP).
If not, check the network hardware. Is the P16-IP powered on? Check whether the IP
address of P16-IP switch and all other IP related settings are correct! Also verify that all the
IP infrastructure of your LAN, including routers etc., is correctly configured.
7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
You have to define a so-called Button Key. This can be done in the Remote Console
settings.
8. In the browser the P16-IP switch pages are inconsistent.
Clear Temporary Internet Files from your browser. To do this in Internet Explorer, select:
Tools > Internet Options > General > Delete Files
Tick the check box: Delete all offline content, and click OK
9. Windows XP doesn’t awake from standby mode
This could be a Windows XP problem. Try not to move the mouse while XP goes into
standby mode.
10. Every time I open a dialog box with some buttons, the mouse pointers are not
synchronous anymore
Please check if you have an option like ‘Automatically move mouse pointer to the default
button of dialog boxes’ enabled in the mouse settings of the operating system. This option
needs to be disabled.