Palm 700wx - Manual (Page 220)

T R O U B L E S H O O T I N G
R E S E T T I N G Y O U R S M A R T P H O N E 212
10
CH
AP
T
E
R
about diagnosing third-party software
issues.
1 Use one hand to press the battery
door release, and use the other hand to
slide the battery door downward to
remove it from your smartphone.
2 If the screen is off, press Power/End
to wake up the screen.
3 While pressing and holding Power/End
, use the tip of the stylus to gently
press and hold the reset button on the
back of your smartphone.
4 Continue pressing and holding both
buttons until the “Erase all data?”
prompt appears.
5 Press Up to confirm the hard reset.
6 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
7 (Optional) Sync your smartphone with
your computer to restore your
previously synchronized info. Connect
your smartphone to your computer,
press Menu
(right action key),
and then select Programs >
ActiveSync > Sync. If you use a backup
utility, you may also need to restore a
backup to recover additional info and
settings.
Replacing the battery
Your smartphone comes with a replaceable
battery. Be sure to use a replacement
battery from Palm that is compatible with
Palm Treo 700wx smartphones.
1 Press Power/End to turn off the
screen.
2 Use one hand to press the battery
door release and use the other hand to
slide the battery door downward to
remove it from your smartphone.
TIP
Some third-party applications do not
create a backup on your computer when you
synchronize. If you do a hard reset, you may
lose info in these applications and you need to
reinstall the application on your smartphone
after the hard reset. Please contact the
developer to find out if your info is backed up
during synchronization.
DID YOU KNOW ? When you synchronize after a
hard reset, the source folder in My
Documents changes from Treo My
Documents to WM_your name.