Palm 700wx - Manual (Page 231)

T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N ( A C T I V E S Y N C ® S O F T W A R E ) 223
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different PIM, you need to install
third-party software to synchronize.
For more information consult the
company that makes the PIM.
•
Open ActiveSync on your computer,
and make sure the necessary
synchronization settings are set to
synchronize the files.
•
Uninstall the ActiveSync software,
reboot your computer, and then insert
the Getting Started CD that came
with your smartphone and repeat the
installation process.
Synchronization starts but doesn’t finish
•
Make sure that you installed the
desktop software that came with
your smartphone. If you’re not sure
whether this software is installed,
reinstall it.
• If you’re trying to sync offline, be sure
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
My media files won’t sync
1 Make sure you have Windows Media
Player 10 installed on your computer.
2 Reinstall your synchronization software
from the Getting Started CD that came
with your smartphone. Media file
synchronization fails if you installed the
synchronization software before you
installed Windows Media Player 10.
My appointments show up in the wrong
time slot after I sync
1 Make sure that you installed the
desktop software that came with
your smartphone. If you’re not sure
whether this software is installed,
reinstall it.
2 Open Microsoft Office Outlook and
correct the wrong entries.
3 Manually enter any information you’ve
added to your smartphone since the last
time you synchronized.
4 Synchronize your phone and your
computer.
5 Disable local network time. By default
your smartphone synchronizes the date,
time, and time zone with your wireless
provider network whenever your phone
is on and you are inside a coverage area.
You can disable this option in Clock &
Alarms Settings by selecting More and