Palm 700wx - Manual (Page 230)

T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N ( A C T I V E S Y N C ® S O F T W A R E ) 222
10
CH
AP
T
E
R
computer, move the sync cable to a
USB port on the back of your computer
(if your computer has USB ports in both
places).
8 Uninstall the desktop software that
came with your smartphone, and then
insert the Getting Started CD that came
with your smartphone and repeat the
installation process.
9 Switch to the USB serial synchronization
method. Some firewall software does
not allow the default USB
synchronization model (RNDIS) to
operate properly. If this is the case,
switching to a USB serial
synchronization method will allow
ActiveSync to work properly.
•
Press Start and select Programs.
• Select UsbSwitch .
• Press OK to dismiss the
confirmation message.
10 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn’t
appear where it should
• With the included software, your
smartphone can synchronize with the
root folders of Contacts, Calendar,
Tasks, and Notes. If you want to
synchronize with a global Exchange
Address Book, you must copy the
addresses to your local Contacts list in
Microsoft Office Outlook (right-click the
addresses and select Add to Personal
Address Book).
• Microsoft Office Outlook subfolders and
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
•
If you’re trying to sync offline, be sure
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
• If you’re still having problems, try the
following:
• Make sure you’re synchronizing with
the intended desktop personal
information manager (PIM). The
Getting Started CD lets you
synchronize with Microsoft Office
Outlook for Windows. If you use a