Verizon DMS 100 - Manual (Page 5)

7
Repair
The Repair Center handles service problems and out-of-service con-
ditions on your telephone lines and/or features, and the wiring to your
location. It does not handle and cannot fix your telephone equipment.
For problems with the wiring inside your business, you may repair
it yourself, hire a contractor or an electrician, or call Verizon. Verizon
does this type of repair for a fee based on the amount of time and
the cost of the materials required to correct the problem. For infor-
mation on these services, contact your Verizon representative.
The Verizon repair number is 1-800-483-2000. The Repair Center
is open 24 hours a day, including holidays.
Help Desk
The CentraNet/Voice Mail Help Desk was established to answer your
questions about the operation of your CentraNet CustoPAK and Voice
Mail services. Our Help Desk will explain how the services and fea-
tures operate, e.g., How do I transfer a call? How do I reset my
Passcode?
If you have questions about your CentraNet CustoPAK service, please
call the Help Desk at 1-800 - 483 -2000.
The Help Desk is available Monday-Friday between the hours of
5 a.m.-7 p.m. and Saturday between the hours of 7 a.m.- 4 p.m.
Pacific Time. The Help Desk is closed on Sunday.
6
Overview of Your CustoPAK System
Your CustoPAK system is a central office-based service, meaning all
equipment required to operate the system is in the Verizon central
office. That also means you have purchased a reliable, worry-free
telephone system, as our central offices are monitored 24 hours a
day, 365 days a year.
Your CustoPAK system can grow as your business grows. It has the
capacity to handle up to 30 telephone lines, and offers a flexible
package of features designed specifically with the small business
customer in mind. You can select which features you want for each
of your CustoPAK lines based on your business and communications
needs. You may add or change features at any time by contacting
your Verizon representative (additional charges may apply).
CustoPAK can be customized to perform as a complete telephone
system working on standard single-line telephones or as feature-rich
access lines enhancing your existing telephone system. When used
with existing telephone systems, features like Call Transfer, Three-
Way Calling and Consultation Hold give you the functionality of a
built-in second line. When using these features, other lines remain
free for incoming or outgoing calls. And, Call Forwarding and
Call Transfer allow you to easily transfer your calls to another location
outside your system without additional equipment.
Most of the features are activated by the use of codes. You’ll find all of
the information required to activate the CustoPAK features listed in the
Features section of this guide.
Your CustoPAK system comes with a 30-day satisfaction guarantee
(except California). We are confident that this system is the right solu-
tion for your business needs. However, with this guarantee you are
entitled to a full credit of the CustoPAK charges and a change back to
your previous Verizon service if you are not satisfied and notify us
within 30 calendar days.
IMPORTANT INFORMATION: Verizon is in the process of updating all
our central office switches to provide access to Per Call Blocking. This
feature allows you to prevent the appearance of your phone number
on Caller ID display units on a per call basis.
Press before placing an outgoing call to activate this feature.