Verizon DMS 100 - Manual (Page 7)

11
-OR-
Ī
Hang up (your phone will ring).
Ī
Lift the handset (you may now talk to the party that was
on hold).
NOTES:
1.) Only one call can be placed on hold at a time per telephone line.
2.) A holding call cannot be added to another call.
3.) Call Hold overrides Dial Call Waiting and Call Waiting. When you
put a call on hold to use the line to make or receive a second
call, a third incoming call will receive a busy signal.
Call Transfer
This valuable feature enables you to transfer an incoming call to any
other number either inside or outside of your CustoPAK system. You
can privately speak with the called party to announce the call prior
to completing the transfer. Use Call Transfer as an efficient way
to process misdirected calls and reduce message-taking and call
handling time.
To transfer an incoming call:
Ī
Tell the person to whom you are speaking that you are going to put
them on hold.
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button,
depending on your telephone set).
Ī
Listen for dial tone.
Ī
To transfer to an internal CustoPAK line, dial the intercom code
assigned to the internal line. To transfer to an outside line dial
the number to which you wish to transfer the call.
Ī
Privately announce the transfer to the recipient. Hang up.
-OR-
Ī
Hang up (the call is automatically transferred).
10
Call Hold
Call Hold allows you to place an established call on hold for an
extended period of time—provided neither you nor the other person
hangs up—freeing up the line to place or receive another call. Use
Call Hold to help improve response time while reducing equipment
costs and callbacks.
To place an established call on hold:
Ī
Tell the person to whom you are speaking that you are going to
put them on hold.
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button,
depending on your telephone set).
Ī
Listen for dial tone.
Ī
Press .
Ī
You will hear confirmation tone, followed by dial tone.
Ī
The call is on hold. Place the handset beside the telephone—
do not hang up!
To place another call, while the first caller is on hold:
Ī
Key in destination phone number of the third party. Wait for
the party to answer. If you encounter a busy signal, no answer
or if an error is made in dialing, press the switchhook (or the
Tap/Flash/Recall/Link button, depending on your telephone set)
twice to connect to the original party.
Ī
When party answers you may consult privately.
To return to a call that is on hold:
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button,
depending on your telephone set).
Ī
Listen for confirmation tone.
Ī
Press (you may now talk to the person that was
on hold).