Verizon DMS 100 - Manual (Page 9)

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Three-Way Calling
Three-Way Calling enables you to add a third party from either inside
or outside of your CustoPAK system to any established call to create
a three-way conference arrangement. This maximizes line efficiency
and reduces costly and time-consuming callbacks by allowing you
to obtain answers to urgent inquiries from two separate sources
in a single call — reducing the costs and lost productivity of multiple
telephone calls.
While engaged in a two-way conversation:
Ī
Tell the person to whom you are speaking that you are going to put
them on hold.
Ī
Press the switchhook (or the Tap/Flash/Recall/Link button,
depending on your telephone set).
Ī
Listen for dial tone.
Ī
Dial the number of the party you wish to add to the call (if
you encounter a busy signal, no answer or an error is made in
dialing, press the switchhook twice or hang up to reconnect
to the original call).
Ī
Announce that you are setting up a conference call.
Ī
Press the switchhook again (the three-way conference
is established).
NOTES:
1.) You may use Three-Way Calling to add another person no matter
who placed the original call. However, if you placed both calls
and they are outside of your CustoPAK system, when you hang
up the other two people will automatically disconnect.
2.) Three-Way Calling may generate local, regional toll or long dis-
tance charges. If you hang up, you will be billed the appropriate
charges for the portion of the call for which you are responsible.
3.) You cannot establish a three-way call using the Automatic
Callback feature.
4.) A three-way conference cannot be made between an established
call and a Call Waiting call.
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NOTES:
1.) Many telephone sets have their own distinctive ringing patterns
that are not associated with CustoPAK Distinctive Ringing.
2.) Priority Call and Distinctive Ringing cannot be on the same
CustoPAK line, since they share the same ring patterns.
3.) On forwarded calls, the ring pattern will be based on the original
line, not the forwarding line.
4.) On transferred calls, the ring pattern will be based on the
transferring line, not the original line.
5.) Verizon has automatically activated this feature. You cannot
activate or deactivate the feature as you choose.
Intercom
The Intercom feature allows you to speak to, or transfer a call to, any
other person within your CustoPAK system—without incurring local
usage charges. Simply dial the two-digit code that was assigned to
the line. See the Appendix on page 46 of this guide to locate the
Intercom Code Chart for your switch type. The intercom codes are
pre-assigned and programmed by Verizon.
To use the Intercom feature:
Ī
Pick up the handset and listen for dial tone.
Ī
Dial the intercom code:
Ī – for 5ESS, GTD-5 and DMS 100
switch types.
Ī – for DMS 10 switch types.
NOTE: For the Intercom feature to function properly, individual
telephone numbers must be assigned to a Multi-Line Hunt group.