Miscellaneous printer problems – Zebra S4M User Manual

Page 101

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95

Troubleshooting

Miscellaneous Printer Problems

10/21/05

S4M User Guide

13290L-001 Rev. A

Miscellaneous Printer Problems

Table 19

identifies miscellaneous problems with the printer, the possible causes, and the

recommended solutions.

Table 19 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

The LCD displays a
language that I
cannot read

The language parameter was
changed through the control
panel or a firmware command.

Perform the procedure in

Select a Display

Language on page 59

.

Broken or melted
ribbon

Darkness setting too high.

1. Reduce the darkness setting.
2. Clean the printhead thoroughly.

Ribbon tension
dancer(s) oscillate
erratically

Ribbon core is not standard size
and is slipping on the spindle.

Replace ribbon with one that has a standard core
size.

The LCD is missing
characters or parts of
characters

The LCD may need replacing.

Call a service technician.

Changes in
parameter settings
did not take effect

Parameters are set incorrectly.

1. Set parameters and save permanently.
2. Turn the printer power Off (

O

) and then

On (

I

).

A command turned off the
ability to change the parameter.

Refer to the Programming Guide for the printer
language being used, or call a service technician.

A command changed the
parameter back to the previous
setting.

Refer to the Programming Guide for the printer
language being used, or call a service technician.

If the problem continues, there
may be a problem with the
main logic board.

Call a service technician.

The printer fails to
calibrate or detect the
top of the label.

The printer was not calibrated
for the label being used.

Perform the calibration procedure in

Calibrate

Media and Ribbon Sensors on page 72

.

The printer is configured for
continuous media.

Set the media type to noncontinuous media. See

Set Media Type on page 62

.

The driver or software
configuration is not set
correctly.

Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.

Non-continuous
labels are being
treated as continuous
labels.

The printer is configured for
continuous media.

Set the media type to noncontinuous media. See

Set Media Type on page 62

.

The printer was not calibrated
for the media being used.

Perform the calibration procedure in

Calibrate

Media and Ribbon Sensors on page 72

.

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