Z Microsystems StarGate 20 - Manual (Page 38)

Doc# 27-0027UM Rev 1.0 Issued 10/04
38
If the Z Microsystems Technical Support Engineer determines that the product needs to
be replaced, a Customer Service Representative will issue a Return Material Authoriza-
tion (RMA) number.
An RMA number is required to return a product to Z Microsystems, regardless of the
reason for the return.
The Z Microsystems Customer Service Department/RMA Request Form will ask the cus-
tomer to provide the following information:
• model number
• serial number
• problem
• return “ship to” address
• the name and address of the company department to which we will send
the invoice (if product is out of warranty or is different from the “ship to”
address.
• phone number and e-mail address of contact
• purchase order number
You will be given an RMA number and will be asked to send the product to:
Z Microsystems
ATTN.: (RMA#) It is very important to reference the RMA#
5945 Pacifi c Center Dr., Suite 505
San Diego, CA 92121
REPLACING PARTS
REPLACEMENTS