Appendix, Z airspare warranty – Z Microsystems StarGate 20 User Manual

Page 44

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Doc# 27-0027UM Rev 1.0 Issued 10/04

44

APPENDIX

Z Microsystems provides an AirSpare Service Plan that will replace a defective product,
within the fi rst year of the warranty period, with a new product the following business day.*
The AirSpare Service Plan does not cover special order items. A product may be deemed
a special order item at the discretion of the Customer Service Department. Z Microsys-
tems, at its discretion, may offer the AirSpare Service Plan to a customer who purchases
a special order item at the one-year rate.

*Z Microsystems cannot guarantee next day delivery if contacted after 2:00 PM Pacifi c
Time. Calls on Fridays or before holidays will receive a new product the following busi-
ness day.

1st Year - 24 hour replacement

• 9-5 EST telephone technical assistance

• Online technical help

• Email product updates

2nd Year - 24 hour replacement

• 9-5 EST telephone technical assistance

• Online technical help

• email product updates

Z Airspare Warranty

365 DAYS

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