eLine Technology SNI-CamSetup - Manual (Page 44)

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Troubleshooting
Q1: the network cable and the power cord is plugged in, but the LAN can not see images?
A1: The network camera does not need to be set, can be viewed in the LAN. Unless the connected switches (Switch)
shielded network cameras transmit images. Make sure all the switches are connected, are not shielded UDP transmission
mode. Otherwise need to set the network settings of the network camera and connect to the network, to the Internet to
watch.
Q2: LAN can see the image, but the Internet is not visible on images?
A2: Login Viewer, if the device name registered on the list of device names may be registered serial number is wrong.
Need to re-register the correct serial number. If the registered device name on the list of device names, double-click the
device name, will be the display grid connection information. The connection information to the technical support staff
for troubleshooting.
Note: Login to choose the right server.
Q3: see the images on the Internet, but it is not clear or is not smooth?
A3: Viewer is automatically adjusted according to the user's bandwidth image quality.
In general, high-resolution represents a clear image. Higher frame rate per second represents the image smoothly. But are
subject to per second transfer rate. The above parameters can be adjusted but ultimately limited by the actual real-time
bandwidth.
Q4: see the images on the Internet, but stationary?
A4: If you re-connection is still stationary. Viewer FPS value is 0, which means that poor network conditions, can not
receive enough information. If sure the network is normal, please contact technical support.
eLine Sniper Camera Setup Manual eLineTechnology.com
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