Section 8 troubleshooting – Hach-Lange DR 3900 User Manual User Manual

Page 133

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133

Section 8

Troubleshooting

Error displayed

Definition

Resolution

Attention!
Please insert the light shield.

Readings with barcode cuvettes
generally require the light shield.

Insert the light shield.
Press OK.

Barcode label not read

Barcode faulty

Reinsert the cell.
If the barcode is not recognised, contact
the manufacturer or his representative.

An error occurred when uploading
the instrument data.

Start the procedure again or contact
technical support.

An error occurred when reading from
the USB memory stick.

Start the procedure again or contact
technical support.

An error occurred when writing to the
USB memory stick.

Start the procedure again or contact
technical support.

Please check on the current update
file.

Error during update.

Check the USB memory stick.

Please contact Customer Service.

Error during update.

Please check network configuration.

Please check the connection.

Please close the cover.

Close the cover.

Please insert the USB memory stick.

Insert a USB memory stick into a USB A
port on the instrument.

Please check the connection and
contact the administrator.

Network setup or FTP error

Blank value correction not possible!

Blank value correction not possible with
LCW919.

File for instrument update missing.

Error during update.

Check the USB memory stick.

File for instrument update is faulty.

Error during update.

Save the update file again and repeat
the procedure.

It’s recommended to execute a
Full System Check

Check of the air values failed

Switch the instrument off and then back
on again. If the system check is not
successful, contact the manufacturer or
his representative.

Entry invalid!

Password incorrect

Forgotten your password?
Contact the manufacturer or his
representative.

Absorbance > 3.5!

The measured absorbance exceeds
3.5

Dilute sample and measure again

Fault
Barcode check number?
Please update program data!

Deviation to the stored data

Update program data

Error when calling up the local IP
address.

Network setup: DHCP client has no
connection to the DHCP server

Enter the IP address again.

Error during default gateway setup.

Network setup: default gateway cannot
be set for fixed IP address

Try to create the connection again.

Error during network drive setup!

Error during network setup

Check the settings.

Error during subnet mask setup.

Network setup: Subnet mask cannot be
set for fixed IP address

Enter the subnet mask again.

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