Yokogawa SC72 Personal Handheld Conductivity Meter - Manual (Page 4)

IM 12D03D02-01E
3
Preface
Warranty and Service
Yokogawa products and parts are guaranteed to be free from defects in workmanship and
materials under normal use and service for a period of (typically) 12 months from the
date of shipment from the manufacturer.
Individual sales units may offer different warranty periods, so the original purchase order
should be consulted for the conditions of sale. Damage caused by normal wear and tear,
inadequate maintenance, corrosion, or due to chemical processes, is excluded from this
warranty coverage.
In the event of a warranty claim, any items that are considered to be defective should be
sent (freight paid) for repair or replacement (at Yokogawa discretion) to the service
department of the relevant sales unit. The following information must be included in a
letter accompanying the returned items:
Model code and serial number
Copy of original purchase order showing the date
Length of time used, and the measuring environment
Fault symptoms, and circumstances of failure
Statement whether service under warranty or out-of-warranty service is requested
Complete shipping and billing instructions for return of goods, plus the name and
phone number of a contact person who can be reached for further information
Goods that have been in contact with process fluids must be decontaminated / disinfected
before shipment, and a statement to this effect should be included. Safety data sheets for
all process components that the goods have exposed to should also be included.