After-sales warranty – Yokogawa DM8C/VD6 Liquid Density Analyzer User Manual

Page 6

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IM 12T03A01-02E

<INTRODUCTION>

After-sales Warranty

Do not modify the product.

During the warranty period, for repair under warranty consult the local sales

representative or service offi ce. Yokogawa will replace or repair any damaged

parts. Before consulting for repair under warranty, provide us with the model

name and serial number and a description of the problem. Any diagrams or

data explaining the problem would also be appreciated.

 If we replace the product with a new one, we won’t provide you with a repair report.

 Yokogawa warrants the product for the period stated in the pre-purchase quotation Yokogawa

shall conduct defi ned warranty service based on its standard. When the customer site is located
outside of the service area, a fee for dispatching the maintenance engineer will be charged to the
customer.

In the following cases, customer will be charged repair fee regardless of war-

ranty period.

• Failure of components which are out of scope of warranty stated in instruction manual.

• Failure caused by usage of software, hardware or auxiliary equipment, which Yokogawa Electric

did not supply.

• Failure due to improper or insuffi cient maintenance by user.

• Failure due to modifi cation, misuse or outside-of-specifi cations operation which Yokogawa does

not authorize.

• Failure due to power supply (voltage, frequency) being outside specifi cations or abnormal.

• Failure caused by any usage out of scope of recommended usage.

• Any damage from fi re, earthquake, storms and fl oods, lightning, disturbances, riots, warfare,

radiation and other natural changes.

Yokogawa does not warrant conformance with the specifi c application at the

user site. Yokogawa will not bear direct/indirect responsibility for damage due

to a specifi c application.

Yokogawa Electric will not bear responsibility when the user confi gures the

product into systems or resells the product.

Maintenance service and supplying repair parts will be covered for fi ve years

after the production ends. For repair for this product, please contact the near-

est sales offi ce described in this instruction manual.

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