Elitegroup G732 (V2.0) - Manual (Page 94)

This chapter describes locating and solving problems that you may encounter while using
your computer.
Locating a Problem
Problems with your computer can be caused by something as minor as an unplugged
power cord – or as major as a damaged hard disk. The information in this chapter is
designed to help you find and solve minor problems. If you try all the suggested solutions
and you still have a problem, make a list of what steps you have taken to correct the
problem and contact your dealer.
Successful troubleshooting is the result of careful observation, deductive reasoning, and
an organized approach to solving the problem.
The problems that you will encounter can be divided into two basic categories: hardware
problems and software problems. Hardware problems can be further divided into electrical
and mechanical problems. You will know you have a hardware problem if the screen is
dark, the computer cannot read the disk drives, or you get an error message during the
Power-On Self Test (POST).
Software errors can occur at several levels. The ROM BIOS and the operating system can
give you a large number of error messages. On top of this, each application software
package has its own set of error messages. It is important to determine whether the
software error message you are getting is from the application or the operating system.
Once you know this, you can look in the respective manual for a solution to the problem.
Checking Cables and Connections
Start by performing a careful visual inspection of the exterior of the computer. If no
LEDs are illuminated, make sure that your computer and its peripherals are getting power
and communicating with each other properly.
To check the power cables, and connections:
1.
If you have been using battery power, connect the Notebook to an external power
source and make sure that the battery has a charge.
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