Delmhorst Instrument TotalCheck - Manual (Page 29)

Copyright  2006, Delmhorst Instrument Co.
Page 29 of 32
CARE OF YOUR METER

Store your meter in a clean, dry place. The protective carrying case provided is an
ideal storage place when the meter is not in use. If the meter has been left in a hot
or cold environment overnight or for an extended period, the calibration of the pinless
mode may be adversely affected. Under these conditions, allow the meter to
acclimate to the temperature conditions in which it will be used for minimum 1-2
hours, or as long as possible.

Clean the meter with any biodegradable cleaner. Use the cleaner sparingly and on
external parts only. Keep cleaner out of the external connector.

Remove the battery if the meter will not to be used for one month or longer.
SERVICE FOR YOUR METER

Before sending in your meter we recommend you give one of our trained
technicians a call. Many times troubleshooting can be taken care of over the
phone. Call us at 877-DELMHORST.

Pack your meter securely. Enclose a purchase order or letter with a brief description
of the problem.

There is no need to call us for a return authorization number if you are within the
U.S. Customers outside the U.S. must contact us for more specific instructions prior
to returning a meter.

Include your name, address, daytime phone and fax numbers or e-mail address. If
you believe the meter is under warranty, please provide the original sales slip or
invoice.

Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides
prompt service. Do not use standard parcel post.

Insure your instrument for its full value and ship prepaid. We are not responsible for
damage in transit.

We do not accept COD shipments or cover any incoming freight or duty charges on
returned merchandise

Turnaround time on repairs is approximately two weeks.

We will call you with an estimate if you specifically request one, or if we determine
that the meter may be too costly to repair.

Non-warranty repairs will be returned via UPS GROUND unless another return
shipping method is specified. To pay by credit card, we will contact you for credit
card information. We accept Visa/MasterCard, and American Express.