Brother HL-3170CDW - Manual (Page 170)

Troubleshooting
164
5
b
Use both hands to slowly pull out the jammed paper.
NOTE
Pulling the jammed paper downward allows you to remove the paper more easily.
c Make sure that the paper is below the maximum paper mark ( ) in the paper tray. While pressing
the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the
guides are firmly in the slots.
d Put the paper tray firmly back in the machine.