HP Smart Update Manager (User Guide) - Manual (Page 77)

6 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Active Health System log (HP ProLiant Gen8 servers only)
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning
User Guide on the HP website:
http://www.hp.com/go/ilo/docs
•
OA SHOW ALL report (for HP BladeSystem products only)
For information on obtaining the OA SHOW ALL report, see:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?
objectID=c02843807
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
http://www.hp.com/go/assistance
•
Use the Contact HP link on the HP Support Center website:
http://www.hp.com/go/hpsc
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Information to collect before contacting HP 77