HP Smart Update Manager (User Guide) User Manual

Page 67

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NOTE:

Exit HP SUM before running the GatherLogs utility.

Function

Debug Trace Files

Contains details of the component inventory from the
repositories.

InventoryResults.xml

Includes general settings information of HP SUM such as
Force downgrade or upgrade.

Settings.xml

Includes trace data of repository manager and general
errors if any.

SourceClient.trace

Contains trace data for HP SUM SOAP server sessions.

Hpsumiserver\Hpsumiserver.log

Contains remote trace data for HP SUM SOAP server
sessions.

Hpsumiserver\HpsumserverW32.log

Contains information of the HP SUM SOAP server.

Hpsumiserver\localhpsumsoapserver.log

Contains the data and time for each session has started.
This file is saved in separate directory named with the date.

Sesssion.log

Provides the repository and component information This
directory can be excluded in the trace data when collecting
the trace files.

RepositoryManager

Provides the details of interaction between the Operations
Manager and the remote discovery client. If a discovery

<target>\Discoverymanager.log

tool fails, it is reported to this trace file and surfaced as a
Discovery Failed

message. This log is target specific.

Provides the interaction between the Operations Manager
and the remote discovery client. If a discovery tool fails, it

<target>\Installmanager.log

is reported to this trace file and surfaced as a Discovery
Failed

message. This log is target specific.

Provides the trace data from operations manager for
specific target.

<target>\<target name>_log.txt

<target>

is the name of the target in the source selections

screen.

Provides general settings information of HP SUM such as
Force downgrade or upgrade for specific target.

<target>\Settings.xml

Function

Log Files

Contains information of HP SUM discovery, installation
status and errors if any.

<target>\hpsum_log.txt

<target>

is the name of the target in the source selections

screen.

Contains the log data of the components.

Hpsum_detail_log.txt

Stores persistent data on the user's system.

hpsum.ini

If you are running HP SUM in offline mode, use the following instructions to collect trace directories
and logs.

1.

Launch HP SUM in offline mode.

2.

Launch the command prompt from the HP SUM GUI by pressing CTRL-ALT-D-B-X.

NOTE:

After approximately 30 seconds, the command prompt will appear over the HP SUM

GUI window.

Installation issues

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