HP 3PAR Application Software Suite for Microsoft Exchange User Manual
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Problem:
Recovery Manager cannot detect the mailbox database/storage group.
Suggestion:
The Recovery Manager user has to have Exchange Administrator privilege to access Exchange
Active Directory objects.
Problem:
Virtual copy creation always fails on the mailbox database/storage group.
Suggestion:
There are a few things to check on your system.
1.
Make sure both that the data and log files of mailbox database/storage group are installed
on an HP 3PAR volume.
2.
Make sure that HP 3PAR volume is formatted as Basic Disk type.
3.
Make sure that snapshot space is allocated for your HP 3PAR volumes.
4.
Make sure that system configuration conforms to the HP 3PAR support matrix.
Problem:
The Recovery Manager interface takes a long time to start or to bring up the server registration
dialog.
Suggestion:
When Recovery Manager is started for the first time, or when you click on the server registration,
Recovery Manager will try to scan the entire network for available Exchange servers. Exchange
object query might cause this latency.
Problem:
Recovery Manager always fails to issue a command from the user interface and command line
right after the installation.
Suggestion:
If the software is installed through a remote desktop session, the newly added environment variables
will not become effective until you log off the session. If the software is installed directly from the
system console, these variables should be available immediately.
Problem:
Symantec NetBackup takes a substantial amount of time to start a backup process. However,
Recovery Manager claims that the backup has failed.
Suggestion:
Timeout for backup initialization detection can be modified to accommodate the timing issue. Refer
to the HpRmCli Exch config command for more information.
Problem:
NetBackup takes a substantial amount of time to complete a backup process.
Suggestion:
Make sure that the latest maintenance package is installed for NetBackup application. For more
information, refer the latest Single Point of Connectivity Knowledge for HP Storage Products (SPOCK)
document. To obtain a copy of this documentation, see
Problem:
HpRmCli Exch
cannot connect to the specified server.
Suggestion:
Make sure that the HP 3PAR Recovery Manager for Exchange Agent service is started and that
the port settings on all Recovery Manager installed systems are the same. If the port setting is
changed, the HP 3PAR Recovery Manager for Exchange Agent service must be restarted before
running any commands.
Problem:
Troubleshooting
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