HP 3PAR Application Software Suite for Microsoft Exchange - Manual (Page 146)

If the previous version of Recovery Manager is uninstalled, the msclus.dll is unregistered and
results in the COM class factory error. To resolve this, run:
- regsvr32 C:\Windows\system32\msclus.dll
Problem:
How to recover the Exchange writer status from last error Non-retryable to No error.
Suggestion:
If the Exchange writer status shows the last error as Non-retryable on a CCR active or passive
node or an LCR passive copy, then to get the writer into a “stable” state with no last error restart
the Microsoft Exchange Replication service. To restart the service, use one of the following methods
.
•
Restart the Microsoft Exchange Replication service from the passive node.
•
Restart the service using the Net command at command prompt. Run the following commands:
Net stop MSExchangeRepl
Net start MSExchangeRepl
If restarting the Microsoft Exchange Replication service does not resolve the issue, then restart the
Microsoft Exchange Information Store service. To restart this service, use one of the following
methods:
•
Restart the Microsoft Exchange Information Store service from services.msc.
•
Restart the service using the Net command at command prompt. Run the following commands:
Net stop MSExchangeIS
Net start MSExchangeIS
Problem:
How to recover the System Writer status from last error Non-retryable to No error.
Suggestion:
Restart the Cryptographic Services service.
OR
Net stop CryptSvc
Net start CryptSvc
Problem:
The Remote Copy status for volume group <remote copy group> does not permit synchronization.
Suggestion:
The involved Remote Copy group has virtual volumes that are not in the synchronized state. Wait
until all virtual volumes in the group display synchronized state and then retry the operation.
Problem:
An LDP COM error message like the following appears:
RME5220: ERROR: COM: Failed to bind to LDAP path <CN=Recovery Storage
Group,CN=InformationStore,CN=WWDC1-EX-CPBE01,CN=Servers,CN=Denver,CN=Administrative
Groups,CN=Westwood,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=westwood2000>: 0xc1032221.
Suggestion:
You may not have permissions for the specified mailbox database/storage group or the mailbox
database/storage group is absent.
Problem:
When using Symantec NetBackup, you see this message: 0x1: ERROR: Cannot connect
to [NBU server name]; socket error
.
Suggestion:
146 Troubleshooting