HP 3PAR Application Software Suite for Microsoft Exchange - Manual (Page 144)

HpRmCli Exch create is not creating a virtual copy.
Suggestion:
Check to see if you have reached the maximum number of virtual copies allowed by your policy
for this Exchange server. Also check whether the oldest virtual copy is mounted, as this will not
allow a create if the maximum number of virtual copies has been reached.
Problem:
The mounted virtual copies always show up as read-only.
Suggestion:
Make sure that the Virtual Disk Service is not disabled on the system. If this service is disabled,
Recovery Manager will not be able to make the virtual copy writable.
Problem:
Recovery Manager fails to create a virtual copy for a mailbox database/storage group on the HP
3PAR volume, which is also a system drive.
Suggestion:
Performing a snapshot of a mailbox database/storage group on the system volume is currently not
supported by HP 3PAR Recovery Manager for Exchange.
Problem:
Recovery Manger shows the following message when the create command is executed.
Error - VSS Asynchronous operation failed. It is recommended that you
wait 10 minutes and then try the operation again
w
Suggestion:
When you encounter this error message, run the vssadmin list writers command to list all
of the available writers on the system that are taking the snapshot of the Exchange mailbox
database/storage group. Make sure that the Microsoft Exchange Writer status is stable. If the
status is other than stable, restart the Exchange server service to reset the writer status.
Problem:
Recovery Manager shows the following message after an unexpected termination of the virtual
copy create process.
ERROR: Failed - Virtual Copy creation failed for mailbox database/storage
group <StorageGroup>
Suggestion:
When Recovery Manager unexpectedly terminates, an internal locking file might still exist on
Exchange server system. You must remove the locking file manually for the create process to run
through. The locking file is located under: <InstallationPath>\Exchange\vclock. To reset
the lock, use the HpRmCli Exch reset command .
Problem:
The event viewer shows the following message when a virtual copy creation is in progress.
Volume Shadow Copy Service error: Unexpected error
IOCTL_STORAGE_QUERY_PROPERTY(\\.\PHYSICALDRIVE2, StorageDeviceProperty)
- BuildLunInfoForDrive. hr = 0x80070002
Suggestion:
When this message is logged by the Volume Shadow Copy service, it notifies the user that the
initial search on the imported volume is not complete. It will try again to make sure that the snapshot
can be imported successfully. If the snapshot process still fails and this error is logged, please
contact HP.
Problem:
Recovery Manager creates the virtual copy successfully but does not show it in GUI or CLI.
Suggestion:
144 Troubleshooting