HP LaserJet Pro 500 Color MFP M570 - Manual (Page 213)

Solve walk-up USB printing problems
● The USB Flash Drive menu does not open when you insert the USB flash drive
● The file does not print from the USB flash drive
● The file that you want to print is not listed in the USB Flash Drive menu
The USB Flash Drive menu does not open when you insert the USB flash drive
1. You might be using a USB flash drive or a file system that this product does not support. Save the files
on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product supports
FAT12, FAT16, and FAT32 USB storage accessories.
2. If another menu is already open, close that menu and then reinsert the USB flash drive.
3. The USB flash drive might have multiple partitions. (Some USB flash drive manufacturers install
software on the drive that creates partitions, similar to a CD.) Reformat the USB flash drive to remove
the partitions, or use a different USB flash drive.
4. The USB flash drive might require more power than the product can provide.
a. Remove the USB flash drive.
b. Turn the product off and then on.
c. Use a USB flash drive that has its own power supply or that requires less power.
5. The USB flash drive might not be functioning correctly.
a. Remove the USB flash drive.
b. Turn the product off and then on.
c. Try printing from another USB flash drive.
The file does not print from the USB flash drive
1. Make sure paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
The file that you want to print is not listed in the USB Flash Drive menu
1. You might be trying to print a file type that the USB printing feature does not support. The product
supports .PDF and .JPEG file types.
2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files in the
folder by moving them to subfolders.
3. You might be using a character set for the file name that the product does not support. In this case, the
product replaces the file names with characters from a different character set. Rename the files using
ASCII characters.
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