HP LaserJet Pro 500 Color MFP M570 - Manual (Page 221)

a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
● If a phone is connected to the product, make sure that the phone is hung up.
● Disconnect all other lines between the fax and the product.
● Connect the product directly into the wall telephone jack and resend the fax.
The control panel displays the message "Storing page 1" and does not progress beyond that
message
● Delete stored faxes from memory.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Select the Clear Saved Faxes item.
Faxes can be received, but not sent
Send fax and nothing happens.
1. Check for a dial tone on the phone line by using the Start Fax button.
2. Turn the product off then on.
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header
information.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Fax Setup menu.
c. Open the Basic Setup menu.
d. Open the Fax Header menu.
e. Enter the correct settings.
4. Verify that any extension phones on the line are hung up.
5. If using a DSL service, make sure that the phone line connection to the product includes a high-pass
filter.
Product is password protected
If a network administrator has set a product password, then you must obtain the password in order to use
the product fax features.
ENWW Solve fax problems 207