HP TopTools - Manual (Page 78)

HP Toptools for Unicenter User Guide
8 Troubleshooting Problems
Note that troubleshooting should proceed in the sequence listed below, as each item is dependent on the proper
behavior of the items listed before it.
8.1 Verifying toptools Device Manager
Since all Unicenter menu item actions involve launching a web browser with a URL, it is important to verify that
this can be done outside of Unicenter. From the system running Unicenter, launch Internet Explorer (version 4.01 or
greater) with the following URL:
http://<Toptools_Server_DNS_name>/hptt
This should bring up opening screen of HP Toptools. If this fails, refer to the HP Toptools Device Manager
documentation to isolate and fix the problem.
8.2 Verifying toptools Server Bridge
First, from the opening screen of HP Toptools select Settings from the left-hand panel. Select the last item on the
pull-down menu, Services. This should bring up a status list of all the HP Toptools services in the right-hand panel
of the web browser. One of the services should be called HP Toptools Server Bridge. This service should be
running. If it is not listed, this means that this component has been uninstalled, and needs to be reinstalled. If it is
not running, the services should be started, which can be done from this screen. If it is running, try running “telnet
<toptools_server_dns_name> 5041” which should successfully connect you to the port which this component uses.
Note that the telnet should not provide you with any other indication of success other than an error-free connect; a
failure would be a message indicating that it was unable to connect to this port. If you encounter a failure, try
rebooting the system.
8.3 Verifying The Platform Bridge
From the Windows NT Services Control Manager window, make sure that the “HP Toptools for Unicenter” service
is set to “Automatic” and is started. This global process is used to manage all the bridge processes.
From the Unicenter Class Browser, verify that the HP classes have been entered. The following figure shows what
classes should be visible. If you do not see similar classes, use the menu option “Create HP Device Classes” to
recreate these classes.
Figure 8-1. The Bridge creates new Agent and Host classes
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