HP TopTools - Manual (Page 81)

HP Toptools for Unicenter User Guide
8.4.4 Verify Product Version Numbers
The Toptools server bridge component has a version number located in the C:\TTBridge\HPTTBrg.txt file. It
contains a build number similar to this:
hpttSrvrBrdgVersion X.XX, build Y, mm/dd/yy
hpttPlatformBrdgVersion X.XX, build Y, mm/dd/yy
The platform bridge component indicates its version number during installation.
8.5 Troubleshooting Tips
Problem: All the HP computers are highlighted in black on the Unicenter 2d WorldView map.
• DSM is not looking for the Ping Agent. Try ‘resetdsm’ and then restart the services via ‘awservices start’.
Then wait 5 minutes (the default polling interval for the Ping Agent is 300 seconds). If this does not solve the
problem, reinvoke the DSM Wizard and ensure that DSM looks for the Ping Agent on the new HP classes, as
documented in the Section 4.9.
Problem: When selecting a menu item from Unicenter, you get a windows socket error or a connection error.
• Verify that the Toptools server bridge is running by making a telnet connection to the same port number and
verifying that a connection is made. From the command line, run “telnet Ipaddress port number”, using the
IP address of the Toptools server system and the port number, typically 5041.
• Verify that the HPTTsrvbrg.exe process is running in the Task Manager on the Toptools server. If it is not,
then stop and start the HP Toptools services from the control panel’s NT service manager.
Problem: Connection is being made by telnet on the same port number and all the menu items are showing up
correctly, but the browser doesn’t get launched when you try to carry out some action
• Go to Internet Information Services on the Toptools server. Under “Default Web Site” find the “Hptt” directory
and verify that its directory security level is set to “Basic Authentication”. This will be set automatically by
installation of the server bridge. Please be aware that installation of some programs or patches will change this
setting back to the unsupported “Integrated Windows Authentication”.
• Check to see if memory is the problem. Start up the browser beforehand and then try an action from the menu.
If this time the browser shows up with the correct URL, memory is the likely problem.
Problem: You get a message stating that actions for an HP icon cannot execute because the node is not yet in the
Toptools database.
• It may take some time to reclassify all nodes. First, the platform bridge sends all the nodes (1
st level discovery
information) from the Unicenter server to the Toptools server. Then, simultaneously, the platform bridge is
doing a 2
nd level discovery, using SNMP, DMI, or WMI, to classify these nodes, at the same time that the
Toptools server is performing discovery to populate its database. Until these complete, the bridge is unable to
launch an action from the Toptools server.
Problem: After discovery if you invoke a URL for an action it returns an error message “Unable to invoke URL”.
• If this message comes before launching the browser it indicates that HPTTLaunchAction has had a problem.
Check and see if HPTTLaunchAction is running in the task manager once you click on an action menu item.
• If the browser is invoked and it gives a message about invoke URL the plug in manager on the Toptools server
returned an incorrect URL. Refer to the Toptools documentation to verify operation of the Toptools server.
Page 81