HP Designjet T920 ePrinter series - Manual (Page 156)

Front-panel message Suggested action
Close the roll cover when the paper load is
finished
Close the roll cover when the paper load is finished.
Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is
inserted fully and is not transparent.
Roll cover closed during paper load process Do not close the roll cover until you are prompted to do so by the front panel.
Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too
short to be loaded in the printer. Press
to stop the load process. See Functional
specifications on page 193 .
The paper type is not in the list
To work with a paper that does not appear in the list in the driver or front panel, you can choose one of the
other papers in the list. However, you should at least choose a paper of the same type: transparent or
translucent, photo or bond, coated or technical.
NOTE: For photo paper, it is important to select a photo paper type, as the printer adjusts its use of ink for
photo paper.
Transparent or translucent film
If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear
film.
If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte
film.
Photo paper
If your paper is a photo paper, use the Photo Paper category. For gloss or high-gloss paper, select paper type
Photo Gloss Paper. For semi-gloss, satin, pearl, or luster finishes, select paper type Photo Semi-gloss/Satin
Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin
Photo Paper, depending on the finish.
Bond and coated or technical paper
Your paper type selection for generic paper depends on the paper’s ink absorption capacity.
● For thin papers (< 90 g/m 2 ) or uncoated papers (for example plain paper or bright white paper), select
paper type Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.
● For light coated papers (< 110 g/m 2 ), select paper type Bond and Coated Paper > HP Coated Paper.
● For heavyweight coated papers (< 200 g/m 2 ), select paper type Bond and Coated Paper > Heavyweight
Coated Paper.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use an optimized ink combination,
select paper type Photo Paper > Photo Gloss Paper.
148 Chapter 17 Troubleshooting paper issues ENWW