The system error log – HP Designjet T920 ePrinter series User Manual
Page 195
Table 21-2
Numerical error codes (continued)
Error code
Recommendation
74.01
An error occurred when loading the firmware update file.
●
Turn off the printer using the
Power
button at the front.
●
Turn off the power switch at the rear.
●
Disconnect the power cord.
●
Reconnect the power cord and turn on the printer.
●
Reload the firmware update file into the printer. See
Update the firmware on page 137
.
74.1:04
Try the firmware update again. Do not try to use your computer while the update is in progress.
74.8:04
The firmware update has failed. Your firmware file may be incorrect; try to download it again. See
Update the firmware on page 137
.
75.11:10
Preventive maintenance 1 is recommended. See
Contact HP Support on page 191
.
75.21:10
Preventive maintenance 2 is recommended. See
Contact HP Support on page 191
.
76:03
The printer’s hard disk is full. You may want to use Disk Wipe to free some space; see
.
78:08
Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless
printing.
79:03, 79:04
Update the printer's firmware. See
Update the firmware on page 137
81:01
Open the printer window and make sure that there are no obstacles restricting the movement of the
drive roller. If the paper has jammed, clear the obstruction by following the instructions in the front
panel.
86:01
Open the printer window and make sure that there are no obstacles restricting the movement of the
printhead’s carriage. If the paper has jammed, clear the obstruction by following the instructions in
the front panel.
94, 94.1
Restart color calibration. See
The system error log
The printer saves a log of system errors that you can access in the following ways.
Using a USB flash drive
1.
Create an empty file named pdipu_enable.log in a USB flash drive.
2.
Insert the USB flash drive into the Hi-Speed USB host port in the front panel. The log will be
automatically copied into the drive.
Using the Embedded Web Server
1.
In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html.
2.
The Embedded Web Server will send you a file with the extension .trb containing the system error log.
Alternatively, select the Support tab, then Service Support > Download Diagnostic Package.
ENWW
The system error log 187