Hp installation, Hp proactive support, Customer self repair – HP Designjet T920 ePrinter series User Manual
Page 198: Hp proactive support customer self repair
They include remote support. On-site service is also provided if necessary, with two alternative response-
time options.
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Next business day
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Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please vis
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to
help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of
your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before
they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and
firmware updates.
You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for Mac OS
X, where you can specify the frequency of connections between your computer and HP's Web server, and the
frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change
these settings:
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In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support (not
available in HP Designjet Utility 1.0).
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In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > Enable HP Proactive
Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you
may be asked to perform some procedure to solve the problem.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
Using this program, you can replace parts at your own convenience.
Convenient, easy to use
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An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
190 Chapter 22 HP Customer Care
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