HP XP External Storage Software - Manual (Page 111)

Error Corrective Action
The Disconnect
Subsystem
command or
the Disconnect
Volume command
is executed, but
the progress status
information is not
updated.
Click Refresh ( ) command on the Remote Web Console main window while the
Status button is depressed. If the progress information about the Cache Destage
status is not updated even though you have updated the information, call HP
technical support.
Note: The time required for the writing processing of data from the cache to the
external volume (destaging processing) depends on the volume capacity (more time
is required for the larger volume than the smaller one). The processing speed is
about 20 MB/s. However, the processing speed depends on the performance and
the status of the external storage system.
The message of
INTERVENTION
REQUIRED is issued
to the mainframe
host as the device
status.
The device status is currently changing. Please wait for a while, and then check
the device status again. When the transition of the device status has completed
normally, the device can be used immediately. If the device is blocked as a result
of the device status transition, see the error description "The external volume is
blocked." in Table 20 on page 107 for the corrective action.
The message of
DEVICE ERROR
is issued to the
mainframe host as
the device status.
See the error description "The external volume is blocked." in Table 20 on page 107
for the corrective action.
Calling HP Technical Support
If you need to call HP technical support, be sure to provide as much information about the problem
as possible. Include the circumstances surrounding the error or failure, the Remote Web Console
configuration information saved in the floppy disk(s) by the FD Dump Tool, the exact content of any
messages displayed on the Remote Web Console, and the severity levels and reference codes displayed
on the Status tab of the Remote Web Console main window.
XP24000 External Storage Software User’s Guide 111