HP StorageWorks XP Remote Web Console Software - Manual (Page 169)

Path status and examples of recovery procedures (XP12000/XP10000 Disk
Arrays)
Table 21 on page 169 shows examples of recovery procedures when the path status is not normal.
When the path status is not normal, see “ Troubleshooting External Storage XP ” on page 151 and this
table to recover the path status. If you cannot restore the path, contact technical support.
Table 21 Path status and examples of recovery procedures (XP12000/XP10000 Disk Arrays)
Examples of recovery procedures Path status
XP LUN Configuration and Security Manager Software may have changed the LU paths' settings.
Check the LU paths' settings. If the LU paths' settings changed, change the settings back to the
ones used when the volume was mapped. Or use XP External Storage Software to perform the
Delete LU operation, and perform the Add LU operation again.
External
device set-
ting
changed
Data Retention Utility may have changed the volume's access attribute.
Check the volume's access attribute. If the volume is protected by the access attribute, release
the protection.
The volume may have been set as a pair volume for data copy.
Check if the volume is set as a pair volume for XP Business Copy Software, XP Continuous
Access Synchronous, XP Continuous Access Journal, or another copy program. If the volume is
set as a pair volume, the volume might be protected because of the pair status. If the volume is
protected, change the pair status or delete the pair.
Illegal re-
quest
Data Retention Utility may have changed the volume's access attribute.
Check the volume's access attribute. If the volume is protected by the access attribute, release
the protection.
The volume may have been set as a pair volume for data copy.
Check if the volume is set as a pair volume for XP Business Copy Software, XP Continuous
Access Synchronous, XP Continuous Access Journal, or another copy program. If the volume is
set as a pair volume, the volume might be protected because of the pair status. If the volume is
protected, change the pair status or delete the pair.
Response
error
Data Retention Utility may have changed the volume's access attribute.
Check the volume's access attribute. If the volume is protected by the access attribute, release
the protection.
There is a problem with the connection to the external array. The following are possible causes:
• The fibre cable is not connected properly.
• The topology setting between the external and target ports does not match.
• If the external array is connected through switches, the switches' settings might not be ap-
propriate.
Check if the fibre cable is connected properly, and use XP LUN Configuration and Security
Manager Software to set the Fibre Channel port properly.
Cannot de-
tect port
Data Retention Utility may have enabled LUN security.
Check if LUN security is enabled. If LUN security is enabled, disable LUN security.
XP External Storage Software User Guide 169