Security and privacy, To gain access to hp instant support, Myprintmileage – HP Photosmart Pro B8353 Printer User Manual
Page 87
Helps you manage and forecast printer supplies usage.
●
Self diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support
page to start diagnosing the devices. HP Instant Support checks the computer, and a list of
configured devices appears. When you select the device that you want to diagnose, HP Instant
Support can help you with such tasks as making sure that you have the latest device driver available
and gaining access to reports about the device status and detailed device-diagnostic information.
If any errors are detected during this process, you are given the option to perform updates to the
device drivers or to perform detailed diagnostic tests on the device.
●
HP expert help online (Active Chat)
Provides personalized help from an HP support expert over the Web at any time. Simply submit a
question or a description of your problem. Your recent device history, system configuration, and
any actions that you have attempted are automatically forwarded to HP (upon your approval) so
that you will not need to describe the problem again. An HP support expert will respond online to
solve your problem through a real-time Web chat.
●
Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information according
to the guidelines that are outlined in the HP Online Privacy Statement
NOTE
To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page
Source (for Netscape) from the View menu in your Web browser.
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the Information tab, and
then click HP Instant Support.
NOTE
Do not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the current
information.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
●
myPrintMileage Web site
●
myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
myPrintMileage Web site
ENWW
Information tab
77