HP Photosmart Pro B8353 Printer - Manual (Page 99)

Check printer setup for network environment
Ensure the correct printer driver and printer driver port are being used. For more information about
network connections, see
Configuring the printer (Windows) , Configuring the printer (Mac OS) , or the
documentation provided by your network vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from intrusion. However,
the firewall might block communication between the computer and the printer. If there is a problem
communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall
is not the source of the communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to assign the printer
a static IP address and re-enable the firewall.
Printer does not accept a print cartridge
Print cartridge does not fit the printer
Verify that the print cartridge is in the correct print cartridge cradle. The symbol on the print cartridge
and the print cartridge latch should match.
Printer does not recognize the print cartridge
Verify that the nozzle protective tape has been removed from the cartridge and that the cartridge is
properly installed with the latch closed. See
Inserting the print cartridges .
Clean the print cartridge contacts
Complete the print cartridge cleaning procedure. See Cleaning the print cartridges .
Remove the print cartridge and ensure the print cartridge latch is closed. Turn off the printer without the
print cartridge installed. Restart the printer and reinsert the print cartridge (see
Inserting the print
cartridges ).
After removing the print cartridge, turn the printer off, and then turn on the printer without the print
cartridge installed. After the printer has restarted, reinsert the print cartridge.
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