HP ESL E-series Tape Libraries - Manual (Page 76)

The picker does not have a cartridge after completing a pick command
• Make sure a cartridge can be found in the source location.
• Perform an inventory.
• Retry the command. If the pick operation fails again, contact a field service engineer.
Operating problems
This section describes the corrective action for problems that occur during library operation.
The host computer cannot communicate with the library
• Verify that the host computer has been added to the secure manager via the Command View TL
software, and has been given access to library components.
• Verify cable connections and termination.
• Verify that the FC port link LEDs show good status.
• Restart the host and the library.
• If the host and library still are not communicating, verify that there is not a zoning issue.
A tape cartridge (medium) is reported not present
• This indicates that the picker could not sense a tape cartridge in a particular storage bin, even
though the inventory reports that it is present.
• Verify that the designated cartridge is present and properly seated. (For a tape drive, make sure
the cartridge is completely unloaded.) Then, retry the command.
• Perform an inventory.
• If the error persists, contact a field service engineer.
A move command failed
• Check the source and destination. The source should hold the cartridge to be moved; the destination
should be empty.
• Make sure the picker is empty and that there are no obstructions.
• Also, make sure the library is on-line and the Stop button is released.
• Retry the command.
A flash memory error is reported
Contact your service provider
A maximum temperature exceeded warning appears
• Turn off the library and allow it to cool down. Lower the room temperature, if possible, and increase
ventilation around the library.
• The air filters may need to be changed.
• If the operating temperature is too high, the library automatically shuts down until the temperature
drops.
Maintenance and troubleshooting 76