Check printhead path, Check media path, Contact hewlett-packard – HP DesignJet 500 User Manual

Page 100: Continued

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Media & Ink

Introduction

Front-Panel

Other

Index

Solutions

Solving

Problems

Image Quality

Problems

Ink Supply

Problems

Media Problems

Image Error

Other Problems

Getting Help

Printer

Options

Check Printhead Path

1.

Switch the printer off at the rear of the printer and
open the window.

2.

Look in the area where the printer was printing at

the time of the jam, this is where the media is most
likely to be jammed.

3.

Lift the media load lever.

4.

Carefully remove any of the jammed media which

you can lift up and out from the top of the printer.

5.

Carefully pull the rest of the roll or sheet down and

out of the printer.

6.

If you are using a roll of media trim the media with

a knife as shown on

Trimming the Media

.

7.

Reload the media see

Loading Roll Media

.

8.

Switch the printer On.

9.

If there is some media left behind in the media

path, loading paper can become difficult. This can

be cleared by loading a rigid paper type
through the printer media path.

10. If you have image quality problems after a paper

jam, this could indicate that the printheads have
been moved from their correct position in the
carriage. To correct this perform the

Aligning the

Printheads

procedure.

Check Media Path

1.

Switch the printer off at the rear of the printer.

2.

Check that the roll of media has not almost

finished and is stuck to the empty cardboard core.

3.

Load a new roll.

Contact Hewlett-Packard

If after performing all of these procedures the front-
panel displays the “Switch Power Off” message again,
make a note of the message with the error code and
contact HP.

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