Clean the printheads – HP Designjet Z3100 Photo Printer series User Manual
Page 155
The front-panel display recommends reseating or
replacing a printhead
1.
From the front panel, turn the power off then on.
2.
Check the front-panel display message, if it shows the ready message, the printer is ready to print.
If the problem remains continue with the next step.
3.
Remove the printhead, see
.
4.
Clean the electrical connections on the backside of the printhead with a lint free cloth. You can
carefully use de-ionized or distilled water if moisture is needed to remove residue. Do not use water.
WARNING!
This is a delicate process and may damage the printhead. Do not touch the
nozzles on the bottom side of the printhead.
5.
Reinsert the printhead, see
6.
Check the front-panel display message. If the problem remains, try a new printhead.
Clean the printheads
As long as the printer is kept turned on, an automatic cleaning is performed periodically. This ensures
there is fresh ink in the nozzles and prevents nozzle clogs, which ensures color accuracy. If you have
not already done so, please see
The Image Diagnostics Print on page 137
before proceeding.
To clean the printheads, press the
Menu
key to return to the main menu and select the Image Quality
Maintenance menu icon
, then Clean printheads. If you have gone through the Image Quality
Diagnostic print process, you know which colors are failing. Select to the pair of printheads which contain
the failing colors. If you are not sure which colors to clean, you can also select to clean all printheads.
Cleaning all printheads takes about 12 minutes. Cleaning a single pair of printheads takes about six
minutes.
NOTE
Cleaning all printheads uses more ink than cleaning a single pair.
If you have cleaned the printheads using the Clean printheads procedure from the front panel and are
still experiencing image quality problems, you can try cleaning the printhead nozzles manually using the
following procedure.
WARNING!
This is a delicate process and may damage the printhead. Do not touch the
electrical connections on the backside of the printhead.
ENWW
The front-panel display recommends reseating or replacing a printhead 145
Troubleshooting ink
cartridg
e and
printhead
issues