Hp installation, Hp instant support, Hp proactive support – HP Designjet Z3100 Photo Printer series User Manual
Page 173: Hp instant support hp proactive support
HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if
necessary, with two alternative response-time options.
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Next business day
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Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing
you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printer's Embedded
Web Server. See
Access the Embedded Web Server on page 19
To be able to use HP Instant Support:
●
You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only
through the Embedded Web Server.
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You must have access to the World Wide Web, because HP Instant Support is a Web-based
service.
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional
Chinese.
You can find more information about HP Instant Support at
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing, and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime, and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Utility for Mac
OS, where you can specify the frequency of connections between your computer and HP's Web server,
and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
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