Document Outline

• Product introduction
  • Product comparison
  • Product views
    • Product front view
    • Product back view
    • Interface ports
    • Control-panel view
  • Product hardware setup and software installation
• Paper trays
  • Understand paper use
  • Configure trays for paper type and size
    • Configure a tray when loading paper
    • Configure a tray to match print job settings
    • Configure a tray by using the control panel
  • Load Tray 1 (multi-purpose tray on left side of the product)
  • Load Tray 2 or optional Tray 3
• Parts, supplies, and accessories
  • Order parts, accessories, and supplies
    • Ordering
    • Parts and supplies
    • Accessories
  • Replace the ink cartridges
• Print
  • Print tasks (Windows)
    • How to print (Windows)
    • Automatically print on both sides (Windows)
    • Manually print on both sides (Windows)
    • Print multiple pages per sheet (Windows)
    • Select the paper type (Windows)
    • Additional print tasks
  • Print tasks (Mac OS X)
    • How to print (Mac OS X)
    • Automatically print on both sides (Mac OS X)
    • Manually print on both sides (Mac OS X)
    • Print multiple pages per sheet (Mac OS X)
    • Select the paper type (Mac OS X)
    • Additional print tasks
  • Store print jobs on the product to print later
    • Create a stored job (Windows)
    • Create a stored job (Mac OS X)
    • Print a stored job
    • Delete a stored job
  • Mobile printing
    • HP Wireless Direct and NFC Printing
    • HP ePrint via email
    • HP ePrint software
    • AirPrint
  • Print from the USB port
    • Enable the USB port for printing
    • Print USB documents
• Copy
  • Make a copy
  • Copy on both sides (duplex)
    • Copy on both sides automatically
    • Copy on both sides manually
  • Optimize copy quality for text or pictures
• Scan/send
  • Set up Scan to Email
    • Use the E-Mail Setup Wizard
    • Set up the Scan to Email feature via the HP Embedded Web Server
    • Set up personal and network contacts
      • Add contacts to the address book from the product control panel
    • Configure Microsoft Outlook with Google Gmail
  • Set up Save to Network Folder
    • Use the Save to Network Folder Quick Set Wizard
    • Set up Save to Network Folder via the HP Embedded Web Server
    • Complete the destination folder settings
      • Add Network Folder Path – Save to a standard shared network folder
      • Add Network Folder Path – Save to an FTP Server
      • Send only to folders with read and write access
      • Allow sending to folders with write-access only
  • Set up Save to USB
  • Set up Save to SharePoint® (flow models only)
  • Create a Quick Set
  • Send a scanned document to one or more email addresses
    • Send email by entering email addresses manually
    • Send email by using the address book
  • Send a scanned document to a network folder
  • Use HP Flow CM solution (flow models only)
• Fax
  • Set up fax
    • The first time the product is turned on with a fax accessory installed
    • After initial product hardware setup
  • Change fax configurations
    • Fax dialing settings
    • General fax send settings
    • Fax receive settings
  • Send a fax
• Manage the product
  • Configure IP network settings
    • Printer sharing disclaimer
    • View or change network settings
    • Rename the product on a network
    • Manually configure IPv4 TCP/IP parameters from the control panel
    • Manually configure IPv6 TCP/IP parameters from the control panel
  • HP Embedded Web Server
    • How to access the HP Embedded Web Server (EWS)
    • HP Embedded Web Server features
      • Information tab
      • General tab
      • Print tab or Copy/Print tab
      • Scan/Digital Send tab (MFP models only)
      • Fax tab (MFP models only)
      • Troubleshooting tab
      • Security tab
      • HP Web Services tab
      • Networking tab
      • Other Links list
  • HP Utility for Mac OS X
    • Open HP Utility
    • HP Utility features
  • HP Web Jetadmin
  • Economy settings
    • Optimize speed or energy usage
    • Set Sleep mode
    • Set the Sleep Schedule
  • Product security features
    • Security statements
    • IP Security
    • Sign in to the product
    • Assign a system password
    • Encryption support: HP High Performance Secure Hard Disks
    • Lock the formatter
  • Software and firmware updates
• Solve general problems
  • Restore factory-set defaults
  • Control panel help system
  • A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
    • Change the “Very Low” settings
      • For products with fax capability
    • Order supplies
  • Product does not pick up paper or misfeeds
    • The product does not pick up paper
    • The product picks up multiple sheets of paper
    • The document feeder jams, skews, or picks up multiple sheets of paper
  • Clear jams
    • Auto-navigation for clearing jams
    • Experiencing frequent or recurring paper jams?
    • Clear jams in the output bin
    • Clear jams in Tray 1 (multipurpose tray)
    • Clear jams in the left door
    • Clear jams in the ink collection unit area
    • Clear jams in Tray 2
    • Clear jams in optional Tray 3
    • Clear jams in the document feeder
  • Improve print quality
    • Print from a different software program
    • Check the paper-type setting for the print job
      • Check the paper type setting (Windows)
      • Check the paper type setting (Mac OS X)
    • Check ink cartridge status
    • Clean the product
      • Print a cleaning page
      • Clean the printhead
      • Resolve ink smears
      • Check the scanner glass for dirt and smudges
    • Visually inspect the ink cartridge
    • Check paper and the printing environment
      • Step one: Use paper that meets HP specifications
      • Step two: Check the environment
      • Step three: Set the individual tray alignment
    • Calibrate the product to align the colors
    • Check other print job settings
      • Adjust color settings (Windows)
    • Try a different print driver
  • Improve copy image quality
    • Check the scanner glass for dirt and smudges
    • Calibrate the scanner
    • Check the paper settings
      • Check the paper size and type configuration
      • Select the tray to use for the copy
    • Check the image-adjustment settings
    • Optimize copy quality for text or pictures
    • Edge-to-edge copying
    • Clean the pickup rollers and separation pad in the document feeder
  • Improve scan image quality
    • Check the scanner glass for dirt and smudges
    • Check the scan/send settings from the product control panel
      • Check the resolution settings
      • Check the color settings
      • Check the image-adjustment settings
      • Optimize scan quality for text or pictures
      • Check the output-quality settings
    • Clean the pickup rollers and separation pad in the document feeder
  • Improve fax image quality
    • Check the scanner glass for dirt and smudges
    • Check the send-fax resolution settings
    • Check the image-adjustment settings
    • Optimize fax quality for text or pictures
    • Check the error-correction settings
    • Send to a different fax machine
    • Clean the pickup rollers and separation pad in the document feeder
    • Check the fit-to-page setting
    • Check the sender's fax machine
  • Solve wired network problems
    • Poor physical connection
    • The computer is using the incorrect IP address for the product
    • The computer is unable to communicate with the product
    • The product is using incorrect link and duplex settings for the network
    • New software programs might be causing compatibility problems
    • The computer or workstation might be set up incorrectly
    • The product is disabled, or other network settings are incorrect
  • Solve fax problems
    • Checklist for solving fax problems
      • What type of phone line are you using?
      • Are you using a surge-protection device?
      • Are you using a phone company voice-messaging service or an answering machine?
      • Does your phone line have a call-waiting feature?
      • Check fax accessory status
    • General fax problems
      • The fax failed to send
      • An Out of Memory status message displays on the product control panel
      • Print quality of a photo is poor or prints as a gray box
      • You touched the Stop button to cancel a fax, but the fax was still sent
      • No fax address book button displays
      • Not able to locate the Fax settings in HP Web Jetadmin
      • The header is appended to the top of the page when the overlay option is enabled
      • A mix of names and numbers is in the recipients box
      • A one-page fax prints as two pages
      • A document stops in the document feeder in the middle of faxing
      • The volume for sounds coming from the fax accessory is too high or too low
• Index