Sony PCGA-DVD51 - Manual (Page 31)

31
Troubleshooting
If you experience any of the following difficulties
while using the DVD-ROM drive, use this
troubleshooting guide to help remedy the problem. If
the problem persists, consult your nearest Sony dealer.
The disc tray does not eject even when the Eject
Button is pressed.
cCheck that the notebook computer is turned ON.
cEnsure that the AC adapter that is supplied with
the DVD-ROM drive is connected and that the PC
card is inserted correctly into the PC card slot of
the notebook computer.
The disc tray does not eject even when you insert
the pin into the manual eject hole
cPlace the DVD-ROM drive on a level surface and
then insert the pin into the manual eject hole (page
18).
The disc tray does not eject even when the eject
button on an application software is pressed.
cEnsure that the driver for the DVD-ROM drive is
installed (page 9).
cThis operation may be prohibited by the
application software.
The disc tray does not lock into place.
cPush in the disc tray securely.
The disc tray ejects when it has already been
locked into place.
cEnsure that the disc is placed with the label side
facing up.
cClean the disc and the DVD-ROM drive lens
(pages 26).
cThe disc may be scratched. To confirm that the
DVD-ROM drive is not malfunctioning, replace
your disc with another disc.
cCondensation may have developed in the DVD-
ROM drive or on the disc. Remove the disc and
allow it to stand for approximately one hour.
(Continued)