AT&T E1814B - Manual (Page 48)

45
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the sug-
gestions below. For Customer Service, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada
dial 1 (866) 288-4268.
My telephone
does not work
at all • Make sure the battery is installed and charged correctly
(page 7). For optimum daily performance, return the cord-
less handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Unplug the telephone’s electrical power. Wait for approx-
imately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and base to synchronize.
• Charge the battery in the cordless handset for at least
16 hours.
• Remove and re-insert the battery. If that still does not work,
it may be necessary to purchase a new battery.
• Disconnect the telephone base from the modular jack
and plug in a working telephone. If this telephone does
not work, the problem is probably in the wiring or the
local service. Call the local telephone company.
BATTERY LOW
is displayed on
screen • Place the handset in the base or charger for recharging.
• Remove and re-install the battery and use it normally
until fully discharged, then recharge the handset on the
telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the
battery may need to be replaced.
The battery does
not charge in the
handset or the
handset battery
does not accept
charge • Make sure the handset is placed in the telephone base or
charger correctly. The CHARGE light on the telephone base
or charger should be on.
• If the cordless handset is in the charger or in the telephone
base but the CHARGE light is not on, refer to The CHARGE
light is off in this section.
• It may be necessary to purchase a new battery. Please refer
to the batteries section of this user’s manual.
• The telephone might be malfunctioning. Please refer to
the Limited warranty section of this user’s manual for
further instruction.