AT&T E1814B - Manual (Page 50)

47
Appendix
Troubleshooting
There is noise or
interference dur-
ing a telephone
conversation
• The handset may be out of range. Move it closer to the
telephone base.
I cannot dial out • First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is nor-
mal if the cordless handset takes a second or two to
synchronize with the telephone before producing a dial
tone. Wait an extra second before dialing.
• Make sure the telephone is set to the correct dial mode
(pulse dial or tone dial) for the service in your area. Refer
to the Handset settings section of this user’s manual
(page 11) to set the dial mode.
• If the other telephones in your home are having the
same problem, the problem is in the wiring or local
service. Contact your local telephone company (charg-
es may apply).
• Eliminate any background noise. Noise from a televi-
sion, radio, or other appliances may cause the telephone
to not dial out properly. If you cannot eliminate the
background noise, first try muting the cordless hand-
set before dialing, or dialing from another room in your
home with less background noise.
My phone rings
but when I try
to answer the
call the handset
screen shows
CONNECTING… • The cordless handset may be too far from the telephone
base. Move closer to the telephone base and try to
answer the call.
• Test a working telephone at the same telephone jack. If
another telephone has the same problem, the problem is
in the telephone jack. Contact your local telephone com-
pany (charges may apply).
• The telephone line cord might be malfunctioning. Try
installing a new telephone line cord.
• Re-install the battery and place the cordless handset in
the telephone base.
• Wait for the cordless handset to synchronize with the
telephone base. Allow up to one minute for this to take
place.